- Do try framing the issue differently
- Do try softer
- Do ask "What if?"
- Don't just keep on doing the same thing
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- Do look for a precedence
- Do prepare for repercussions
- Do find a big stick
- Don't stop thinking about tomorrow
- Do check company & department
- Do check geography
- Do check your vitals
- Don't be a dead head
- Do put "apology" in subject line
- Do email to set up a time to talk
- Do apologize quickly
- Don't CC without permission
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- Do have a smoking gun
- Do pursue all internal avenues of redress
- Do check all your legal options
- Don't assume they won't retaliate
- Do Eagle
- Don't Chicken Little
- Don't Ostrich
- Don't Buzzard
- Do exert control
- Do accept challenges
- Do find allies
- Don't forget your sense of humor
- Do put "apology" in the subject line
- Do apologize quickly
- Do keep it to just the two of you
- Don't do it via email if you can meet face-to-face
