- Do be present in the moment
- Do listen internally & externally
- Do speak what is true to you
- Don't be attached to particular outcomes
- Do look objectively at what you're doing
- Do know how your efforts will be measured
- Do ask "what if..." questions
- Don't toss out facts just because they don't fit
- Do use a headset or the receiver when making calls
- Do remember your voice carries
- Do remember you're in a fishbowl
- Don't just barge in
- Do get better at it
- Do get someone else to do it
- Do overwhelm your weakness with a strength
- Don't do it
- Do change your brain
- Do realize that safety comes first
- Do keep your brain alive
- Don't overload your brain
- Do accept that feedback is essential
- Do ask without shame
- Do welcome feedback
- Don't feel like you'll owe them
- Do pay attention
- Do speak kindly of others
- Do respect other's opinions & time
- Don't forget to apologize
- Do examine your shortcomings
- Do accept responsibility
- Do something about it
- Don't wait for a catastrophe, like a missed promotion or firing
