- Do listen & synthesize
- Do make a friend, not a sale
- Do always be on the lookout
- Don't be part of the pack
- Do go the extra step
- Do shut up
- Do make them an offer they can't refuse
- Don't make one size fit all
- Do ask yourself, what really matters
- Do look at others & company policies
- Do seek the right time to make the leap
- Don't think that simplifying is risk free
- Do face the facts
- Do reconnect & reorganize
- Do consider moving on
- Don't stay in your comfort zone
- Do look objectively at your problem
- Do homework on the problem
- Do be irrational
- Don't tackle it alone
- Do talk to non-customers
- Do seek the second right answer
- Do keep track of exceptions
- Don't strive for perfection
- Do look for patterns
- Do throw out all patterns
- Do leverage strengths
- Don't limit future possibilities
- Do go for quantity
- Do go wild
- Do leave details for later
- Don't criticize
