- Do be present in the moment
- Do speak what is true to you
- Do listen internally & externally
- Don't be attached to particular outcomes
- Do ask if objectives were achieved
- Do explore how you could have done a better job
- Do explore the new issues raised
- Don't forget the next steps
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- Do prepare in advance
- Do take the pulse of the room
- Do give credit
- Don't overlook what's next
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- Do create a story to explain who you are
- Do weave your product or service into a teaching story
- Do address their concerns with a "I know what you're thinking" story
- Don't forget the vision-thing
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- I'd like to speak: raise hand with the index finger raised
- I agree: raise both hands
- I disagree: raise a fist
- I have a suggestion: put their hands in a "T" shape
- I need more info: turn arms around each other
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- Waiter rule
- Salt rule
- Airplane rule
- Toddler rule