- Do show you're listening
- Do create a safe environment & give time to respond
- Do encourage feedback
- Don't avoid talking about the problems cause by shyness
- Do call security or 911
- Do keep your cool
- Do engage in dialogue
- Don't embarrass him or her
- Do learn from them
- Do get help
- Do stand up to them
- Don't deal with them
- Do set the stage
- Do act
- Do direct
- Don't go center stage
- Do stay calm
- Do agree & try to move on
- Do seek to end the conflict
- Don't go it alone
- Do repeat the abusive phrase
- Do keep a detailed written record of what happened
- Do get away
- Don't go it alone
- Do learn from them
- Do reevaluate the problem
- Do help them or keep your distance
- Don't overlook the damage this does to your reputation
- Do take a measured response
- Do meet with them in private
- Do bring in reinforcements
- Don't overlook indirect attacks
