- Goals
- Routes
- Arguments
- Substitutes
- Problem-solving
- Do know the rules
- Do have a plan
- Do decide who should attend
- Don't overlook the mediator
- Do look at how things initially went wrong
- Do let the grudge die & reach out
- Do look past differences in style
- Don't be selfish
- Do find what they want
- Do establish your credibility
- Do exert control, strategically
- Don't try to win it all
- Disagreements over facts
- Disagreements over process
- Disagreements over goals
- Personality conflicts
- Disagreements over values
- Do expand the possibilities
- Do ignore it
- Do change the terms to be more favorable to you
- Don't be shy about asking why
- Do understand & explain your role
- Do establish ground rules to keep everyone involved
- Do learn from mistakes
- Don't talk too much
- Do examine your baggage
- Do examine their baggage
- Do look at your wants and needs
- Don't forget what's next
