- Do reign in competition
- Do create a shared vision
- Do keep people focused
- Don't allow fear to take hold
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- Do know your rights
- Do stick to the facts
- Do be discreet
- Don't get emotional
- Do try framing the issue differently
- Do try softer
- Do ask "What if?"
- Don't just keep on doing the same thing
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- Do look around
- Do focus on the benefits
- Do gain new skills
- Don't allow yourself to get cynical
- Goals
- Routes
- Arguments
- Substitutes
- Problem-solving
- Do ask for an update & to see your files
- Do get a second opinion
- Do your homework on the issues
- Don't be passive
- Do recognize the first signs of trouble
- Do learn how to diffuse your anger
- Do ask yourself if you have a problem
- Don't overlook what it was that provoked you
- Do be present in the moment
- Do speak what is true to you
- Do listen internally & externally
- Don't be attached to particular outcomes
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