- Positive reinforcement
- Negative reinforcement
- Punishment
- Extinction
- Do encourage institution-building pride
- Do recognize great performance
- Do cultivate local sources of pride
- Don't encourage self-serving pride
- Do examine their skills
- Do examine their motivation
- Do examine if they have personal problems
- Don't just write them off
- Do accept that some people may feel ignored
- Do accept that some will fear escalating the conflict
- Do accept that some will be acting to protect others
- Don't assume that things can't change
- Do determine your critical number
- Do explain it to everyone
- Do explain the financials to your people
- Don't create a lot of critical numbers
- Do explore if there is a personal or family health problem
- Do explore if drugs or alcohol are involved
- Do explore if there are mental health issues
- Don't overlook economic challenges
- Do provide the tools to do the job
- Do be sure the person can do the job
- Do look to see if there is a trigger for poor performance
- Don't overlook that the job may have changed
- Do be frank without being angry
- Do reprimand in private
- Do focus on the performance and not the person
- Don't exaggerate
