- Do identify dangerous situations
- Do outline what to do in each situation
- Do describe the rewards & penalties
- Don't reinvent the wheel
- Do be prompt & objective
- Do create a paper trail
- Do wait until you have all the information to make a decision
- Don't assume guilt
- Do be careful
- Do address problems
- Do discourage legal guesstimates
- Don't misuse power
- Do look at how serious the offense, how pervasive & the history
- Do admit the wrong dong voluntarily & have compliance program n place
- Do look at everyone hurt by what happened
- Don't think this is the only way to explore wrongdoing
- Do the right thing
- Do negotiate
- Do support protected activities & talk
- Don't retaliate
- Do encourage disagreement & dissent
- Do reward experience, data & analysis
- Do punish
- Don't take eye off ball
