- Not listening
- Listening with your ears
- Listening with your mind
- Listening with your heart
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- Do announce that exit interviews are expected
- Do let the choose who does it & where
- Do remain open-minded
- Don't lose more employees over fixable problems
- Do be clear about your expectations
- Do provide sufficient background
- Do give authority & support
- Don't delegate everything
- Do play dumb sometimes
- Do model the behavior you'd like to see
- Do use storytelling, metaphors & humor
- Don't overlook your personal competitive advantage
- Do know your own blind spots
- Do be open to new learning
- Do reexamine our strengths, regularly
- Don't become arrogant
- Do listen
- Do be flexible
- Do collaborate
- Don't take yourself too seriously
- Do name your mistake & accept responsibility
- Do show you understand the impact of your actions
- Do explain why you did it
- Don't forget to express regret
- Do be on the lookout for potential leaders
- Do determine if they have what it takes
- Do give them room to lead
- Don't get stuck with the status quo
