- Do be enthusiastic
- Do be thankful
- Do communicate
- Don't be selfish
- Do help employees learn new skills
- Do assign tasks they're qualified to do
- Do have clearly defined procedures
- Don't forget rewards
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- Do follow-up
- Do be fair
- Do provide information
- Don't make time to clearly explain your expectations
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- Fairness: Not to do list
- Flexibility: Cassandra's toss
- Leverage: Say, "Yes, if..."
- Empathy: Ask, "What would it take to keep you?"