- Do identify five times where you behaved with less integrity than you like
- Do identify the rationale for your behavior
- Do look at the outcome, not just any short term gain
- Don't forget to explore what you could have done differently
- Do ask, what is really going on
- Do look at the impact
- Do look for alternatives
- Don't forget, all teasing isn't equal
- Do know what you offer & it's value
- Do know what your people want
- Do research on the marketplace
- Don't offer what people don't want or use
- Do acknowledge anger exists
- Do become more anger aware
- Do prevention
- Don't overlook the source
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- Do be sincere & specific
- Do look for opportunities to offer praise
- Do ask for advice
- Don't go overboard
- Do provide training in recognition
- Do remember head, hands, heart
- Do look for opportunities to recognize
- Don't delay
- Do reduce the sarcasm at work
- Do discuss the "un-discussables" at work
- Do accept that fear exists
- Don't yell first & ask questions later
- Do listen
- Do try softer
- Do avoid judgments & accusations
- Don't see empathy as weakness
