- Decisions
- Risks & mistakes
- Ethics
- Formality
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- Not listening
- Listening with your ears
- Listening with your mind
- Listening with your heart
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- Do allow technology to change you
- Do participate
- Do acknowledge you'll surrender some privacy
- Don't stop other people from embracing technology
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- Do present your ideas confidently
- Do use declarative statements instead of questions
- Do cut to the chase
- Don't ramble
- Do identify dangerous situations
- Do outline what to do in each situation
- Do describe the rewards & penalties
- Don't reinvent the wheel
- Do identify five times where you behaved with less integrity than you like
- Do identify the rationale for your behavior
- Do look at the outcome, not just any short term gain
- Don't forget to explore what you could have done differently
- Do ask, what is really going on
- Do look at the impact
- Do look for alternatives
- Don't forget, all teasing isn't equal
- Do be a good administrator
- Do give direction well
- Do be a leader
- Do respect your people
- Do act
- Do reduce anxiety
- Don't overlook your impact on the organization
